We offer free standard delivery on all orders over £1000 to UK mainland delivery addresses.
Shipping below £1000 varies by product and is shown on each product page.
How much do you charge for delivery? We offer free standard delivery on all orders over £1000 to UK mainland delivery addresses. Note some exclusions apply, please email info info@townsmerchant.co.uk and we will be happy to quote for deliveries to remote areas based on the goods required. Shipping below £1000 varies by product and brand, to check shipping prices simply add the product to your basket.
How will my goods be delivered? Small items such as Taps and Accessories will be delivered by courier, the courier will contact you ahead of delivery. Large items such as Baths, Ceramics, Furniture, Shower Trays and Enclosures will be delivered on a pre-arranged, palletised, kerbside delivery service and therefore your assistance will be required to take the items into your property.
Should I inspect my goods upon delivery? We understand it is not always possible to inspect all your goods upon delivery, if this is the case please sign as unchecked otherwise the delivery is deemed as complete and undamaged. Should you note visible damage upon delivery please inspect the products further and take photographic evidence. Please then call us on 01723 350911 or email info info@townsmerchant.co.uk with your query. You are within your rights to refuse delivery of the order if it isn’t right. My order is damaged or incomplete,
what do I do next? As soon as your order arrives, please check carefully for missing items and also damage. If you notice either, please call us on 01723 350911 or email info info@townsmerchant.co.uk You are within your rights to refuse delivery of the order if it isn’t right. What happens if delivery takes place when I am not at home? Please ensure someone is at home on the agreed day of delivery. If we cannot deliver the items a redelivery fee will apply.
Can I collect my order? You can collect your order from our warehouse:
THP Direct - Towns Heating & Plumbing Direct
Unit 4, Orchard Business Centre, Sanderson Way, Tonbridge, Kent, TN9 1QG.
Arranging collection is available at the checkout.
